Car manufacturers and car dealers
are all gearing up for the big Holiday Weekend. It's the end of
the model year and new models are hitting showroom floors and local car
dealers across the country.
Offers for manufacturers rebates,
dealer incentives, zero percent financing and other "creative"
marketing incentives litter your local newspaper, TV and radio
airwaves as well as Internet sites. Car companies and their
dealers are all looking to gain an advantage on their competition this
weekend because they know the Labor Day Weekend is traditionally one of their
biggest weekends of the year.
Stop by any car dealer this
weekend and you are likely to see a flurry of activity. With all of the
activity, I have to wonder what you the local insurance agent/agency are
doing to gear up for the Holiday Weekend and all of the activity.
Your current customers could be
adding vehicles this weekend. They might also be trading in an older
car for a new model. Do these customers of yours know they can
call your Agency this weekend to add the vehicle or provide information on
their trade-in, or will some wait until Tuesday morning to report their new
purchase to you.
How about those people from your
market area that are NOT currently insured with you. When they buy a
new car this weekend, who will the car dealer call to secure coverage or
confirm coverage? For most of you, the answer to that
question is....someone else!
I know because my sister recently
purchased a car over a weekend and told her car salesperson she had State
Farm. He responded by saying he would have to wait until Monday to
verify coverage because her company " was not open on the
weekend."
Allstate, Farmers, and State Farm
Agents....the world thinks you are closed on the weekend. While you and
I know you have after hours service to provide customer service and quote and
bind coverage...the general public still thinks of you as being closed after
hours and over weekends. Don't believe me? Take a look at
your call statistics. What percentage of incoming calls to your Agency
are placed between 9:00 a.m. and 5:00 p.m. as compared to the percentage of
calls placed between 5:00 p.m. and 9:00 a.m. It is not even close....your
customers are calling during "normal business hours."
Car Dealers also think you are
closed after 5:00 p.m. and on weekends. This is unfortunate considering
most cars are purchased after 5:00 p.m. and on weekends.
Especially on Holiday Weekends such as the upcoming Labor Day Weekend.
Here's something you can do to
change that thinking. This Thursday and Friday night, buy a pizza
and hand deliver it to your local car dealer(s). On the box top (inside
or out) tape a simple flyer reminding dealers that you are open and
available to quote and bind coverage this holiday weekend. Tape
some business cards to the outside of the box as well.
Don't be shy about this
activity. Consider delivering a pizza to every car dealer in your
community. Heck, why not deliver a pizza to every car dealer in your
county. I can bet you this....the other insurance agents in
your community and county won't think of this idea.
So here we go. Another Labor
Day weekend quickly approaching. Some of you will close at 5:00 p.m.
and some of you already scheduled the entire weekend as vacation or might even close earlier for the "holiday."
Some of you will come to work on Tuesday and be surprised to see one quote
and bind from the weekend. Others wouldn't be surprised if they
did not receive any quote and bind notices from the weekend, OR...
...you can proactively visit car
dealers before the weekend (and for lunch on Saturday) to remind them that
you are OPEN this weekend and AVAILABLE to quote and bind coverage for
their customers.
When local car dealers call you
after 5:00 p.m. and on weekends to quote and bind coverage...it's like
receiving FREE LABOR this holiday weekend. Even if you do not
receive any quote and binds from this coverage, this simple activity will
keep your name and your Agency in front of car dealers in your
community....and that's always a good thing!
|
Thursday, August 29, 2013
FREE Labor This Weekend!
Subscribe to:
Post Comments (Atom)
No comments:
Post a Comment