1. Tech savvy. Few people are seen as indispensable as those who can do things on their computers that others can't. Take classes and stay abreast of the latest updates to software and apps you use so that your tech skills stay fresh.
2. Finesse in interpersonal interactions. As the gatekeeper, you'll need to play well with others who want access to your boss. "Relationships are currency in the business world," says career advisor Laura Gmeinder, "and being able to make things happen with just a phone call to the right person will make you invaluable to your boss and your colleagues."
3. Discretion. Can you keep information confidential even when co-workers are dying to hear it? Can you resist the urge to join in on the latest office gossip? Discretion is more important than ever in an age when ill-timed words can spread so quickly and so widely.
4. Multitasking. If you need help juggling several priority items, look for ways to improve your organizational expertise, whether it's with productivity apps, training on time management or other skills. In your support role, it's essential to keep the machine running smoothly and to put on a confident face even when it's not.
5. Mind-reading. It's important for administrative professionals to understand the needs of the people they support and address them before being asked. You've got to recognize the moments when someone is asking for help without actually vocalizing it.
Set a strategy this year
Establish concrete career goals each year and a game plan to achieve them, just like winning sports teams and A-list companies do. "Like them, build in a way to measure your progress and to tweak the process along the way," advises career coach and author Roy Cohen.Seek feedback from others as you work on setting these goals, both to make sure they're reasonable and to help keep you on track and excited.
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- Uncle "D"
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